What currency are your prices in?

At checkout, the final payment will be processed in USD.

What payment methods do you accept?

We currently accept PayPal as our primary payment method. You can use your PayPal balance or link a credit/debit card to complete your purchase securely.

Can I pay without a PayPal account?

Yes! Even if you don’t have a PayPal account, you can check out as a guest using your credit or debit card through PayPal’s secure platform.

Can I modify or cancel my order after placing it?

Since all items are made to order, cancellations or modifications are only allowed within 2 hours of placing your order. After that, production begins, and changes cannot be made. If you need to cancel or modify an order, contact us at jokesontees8960@gmail.com immediately.

Where do you ship from?

Our products are printed and shipped from Printify’s fulfillment centers located in the U.S., Canada, and Europe, depending on the customer’s location.

How long does shipping take?

Each item is custom-made and takes about 2-7 business days to be produced before shipping. Once shipped, estimated delivery times are:

• USA: 4-7 business days
• Canada: 10-20 business days
• Europe: 10-20 business days
• Rest of the World: 14-30 business days

Do you offer international shipping?

Yes! We ship worldwide. However, shipping times and costs vary depending on your location.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. If you don’t receive it, please check your spam folder or contact us at jokesontees8960@gmail.com.

My package is delayed. What should I do?

Shipping delays can occur due to customs processing, holidays, or carrier issues. If your order hasn’t arrived within the estimated time frame, please contact us, and we will assist you.

What if my package is lost?

If your package is lost in transit, we will work with the shipping carrier to resolve the issue. However, we are not responsible for lost or stolen packages after they have been marked as “delivered.”

What is your return policy?

Because all products are custom-made, we do not accept returns or exchanges unless the item is defective or incorrect.

What if I receive a damaged or incorrect item?

If you receive a damaged, misprinted, or incorrect item, contact us within 7 days of delivery at jokesontees8960@gmail.com with:

• Your order number
• Clear photos of the item showing the issue

Once verified, we will send a free replacement or issue a refund.

Do you offer refunds?

We only offer refunds in these cases:
✅ The item is damaged, misprinted, or incorrect
✅ The order is lost in transit and confirmed by the carrier

Refunds are not provided for:
❌ Ordering the wrong size or color
❌ Change of mind after purchase
❌ Shipping delays beyond our control

How do I choose the right size?

Each product page includes a size chart to help you find the perfect fit. Since we do not accept returns or exchanges for incorrect sizes, please double-check the chart before placing an order.

What material are your T-shirts and hoodies made of?

Our T-shirts and hoodies are made from high-quality cotton and polyester blends, ensuring comfort and durability. Each product page provides specific fabric details.

Do you offer discounts or promotions?

Yes! Follow our Instagram @monke.listening.to.music and subscribe to our newsletter to stay updated on special offers.

Can I order a custom design?

At the moment, we do not offer custom designs. However, we’d love to hear your ideas! Feel free to reach out with suggestions.

How can I contact you?

For any questions or concerns, you can reach us at jokesontees8960@gmail.com or through the Contact Us form on our website.